Commissioner Immigration and Checkpoints Authority (ICA), Singapore
Mr Clarence Yeo has been the Commissioner of the Immigration & Checkpoints Authority (ICA), Singapore, since September 2010. His knowledge and expertise extend beyond operations and security areas as he oversaw and drove the key areas of policy formulation, planning and technology, corporate services, manpower, and corporate communications during the early years of ICA’s formation. Mr Yeo previously held the appointments of Deputy Commissioner (Policy & Administration) and Deputy Commissioner (Operations).
Mr Yeo’s career span in ICA has been extensive and wide. Early in his career, Mr Yeo was appointed Director (Tuas Joint Operations Command) of the then Singapore Immigration & Registration (SIR) where he saw to the successful opening of Singapore second land crossing with Malaysia in January 1998. Mr Yeo’s depth of command and control experience also covers the field of enforcement and intelligence operations. His vast experience in handling and driving operations and security-related issues came in handy upon the formation of ICA in April 2003, when he headed the Checkpoint Security Operational Master Plan and was responsible for conceptualising policies, frameworks and masterplans for various immigration and checkpoint matters. With his in-depth knowledge and expertise running the full gamut of developing, leading and managing operational projects, Mr Yeo was instrumental in spearheading the BioPass project which led to the successful public launch of Singapore’s first biometric passport in August 2006.
Under Mr Yeo’s visionary leadership, ICA has been conferred with numerous accolades and awards for its various achievements and strive for organizational excellence, and amongst which, these include the Singapore Quality Award in 2009 as well as the prestigious Singapore Quality Award (with Special Commendation) in 2015. In recognition of attaining global standards in operational excellence as well as being a global benchmark of Border Management excellence, BORDERPOL had also conferred ICA with the inaugural Excellence in Border Management Award in 2014, and appointed Mr Yeo as a Member in the BORDERPOL Common Council in 2015. Mr Yeo is also a member of the Biometrics Institute Borders Group. More recently in November 2016, ICA was also awarded the Global Performance Excellence Award (World Class) by the Asia Pacific Quality Organisation for its organizational excellence.
Mr Yeo’s academic qualifications include a Master in Public Policy and a BSc (Hons) 2nd Class Upper in Economics. Mr Yeo has received several awards, including the National Day Public Administration Medal (Silver) in 2006 and the Public Administration Medal (Gold) in 2013. Mr Yeo was also awarded the Medal of Commendation by the Singapore National Trade Union Congress in May 2017 in recognition of his significant contributions towards good labour-management relations.